- Accept delivery of your vehicle during the daylight hours so you can properly inspect for damages and photograph the car.
- Bring your copy of the pre-transport condition report and the photos you took during your auto transport preparations with you or get them to your representative.
- Check your vehicle's condition and inspect it carefully with the car transport service's representative for any damage that may have occurred in transit.
- Check for changes in mileage and check every part of your car including the roof and under your car.
- It's your responsibility to note any damages at the time of delivery and it can be difficult to prove later that the damages occurred during shipment if you overlook them.
- Take pictures for any damage present on the vehicle that did not exist when it left your possession.
- Make sure that all damages discovered are noted on the condition report and have the driver's signature before you accept the car.
- Contact your car transport company and try to work with them for verifiable damage done to your car.
- If you intend to file a claim for damages against your own insurance company, do so as soon as possible.
- If problems arerise, always try to resolve them amicably with the car transport service first.
Resolving Disputes
- If you believe that a car transporter has not appreciated you fairly, first try to work it out with the company. They often work on a referral basis and are motivated to work out problems.
- However, if you feel you have reached a dead end or that you have not been treated reasonably, you may consider the option of filing complaints with multiple agencies.
- Fill complain with The Better Business Bureau in the city in which the car transport company is listed.
- Fill complain with State and / or Federal Department of Transportation. However they will usually not get involved until after you have a court judgment against a car transport company.
- Seek legal counsel.