The first whispers of the coming crisis reached Filippo Catalano in early January 2020. As Nestlé staff on the ground in China scrambled to respond to reports of a contagious illness spreading in the city of Wuhan, Nestlé’s chief information officer took notice. But even Catalano was surprised by the disease’s rapid spread to Europe and beyond. “We had an early start, because we could see what our team in China was doing,” Catalano says. “But in the beginning, nobody knew…
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